SERVICE PURCHASING

PARTICIPANTS WILL LEARN 

• How to locate and identify potential service suppliers
• How to prepare effective statements of work for services
• How to solicit, evaluate and select service suppliers
• How to structure an effective service contract
• How to monitor service supplier performance
• How to evaluate service supplier performance

PROGRAM OUTLINE

I          Services- What they are and how they are distinguished from supplies/materials

II.         Key differences between service procurement and supply/material procurement

III.       Locating and identifying the right service supplier

IV.      The service contract statement of work

            A.        What to include

            B.         Making the work statement "contractible" and "administrable"

V.         The service contract solicitation

            A.        What to include

            B.         Terms and conditions specific to service procurement

VI.       The service contract evaluation and selection process

            A.        Evaluation of factors other than price

            B.         Evaluation of price/cost

            C.         The source selection decision

VII.      Negotiating the service contract

            A.        Technical considerations

            B.         Price considerations

VIII.     The service contract development process

            A.        Clauses and terms necessary for service contracts

            B.         Allocation of risk and responsibility in service contracts

IX.       Administration of service contracts

            A.        Schedule control

            B.         Cost control

            C.         Inspection and control of quality

            D.        Issuance of work orders and change orders

            E.         Payment procedures

            F.         Exercising service contract options

X.       Evaluating supplier performance